At MVAutoApp.com, we want you to be completely satisfied with your purchase. We understand that sometimes returns may be necessary, and we strive to make the process as simple and convenient as possible. Please review our return policy below for information on eligibility, procedures, and guidelines.
Eligibility for Returns
1.1 Unused and Resalable Condition:
To be eligible for a return, the item must be unused, undamaged, and in its original packaging. It should be in resalable condition, free from any signs of installation, wear and tear, or damage caused by improper handling.
1.2 Timeframe:
Returns must be requested within 14 days from the date of delivery. After this period, we may not be able to accept the return or provide a refund.
2. Non-Returnable Items
Certain items are not eligible for return due to safety or legal reasons. These may include, but are not limited to:
Electronic components (e.g., control modules, sensors) that have been installed or programmed.
Consumable items (e.g., fluids, lubricants, gaskets) that have been opened or used.
Items marked as “non-returnable” or “final sale” on the product page.
3. Return Process
3.1 Return Authorization:
Please contact our customer support team via email or phone (contact details provided below). Please include your order number, a description of the item(s) you wish to return, and the reason for the return.
3.2 Packaging and Shipping:
Once you have received your RA number, carefully package the item(s) to prevent damage during transit. Include all original accessories, manuals, and documentation. The cost of return shipping is the responsibility of the customer, unless the return is due to our error (e.g., incorrect item shipped, defective product).
3.3 Return Shipping Method:
We recommend using a trackable shipping service and insuring your package for its full value. MVAutoApp.com is not responsible for lost or damaged packages during the return transit.
4. Refund and Processing Time
4.1 Inspection and Processing:
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. If the item is deemed eligible, we will proceed with the refund process.
4.2 Refund Method:
Refunds will be issued in the original form of payment used during the purchase. Please note that shipping charges and any applicable restocking fees may be deducted from the refund amount.
4.3 Processing Time:
We strive to process refunds promptly after receiving the returned item. However, please allow 5 business days for the refund to be processed and reflected in your account. The exact time may vary depending on your financial institution’s policies.
5. Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer support team:
Email: info@mvautoapp.com
Phone: +1 (502) 242-0883
Operating Hours: Mon. – Fri. 8:00AM – 6:00PM EST
Our dedicated team is here to address your concerns and provide you with the necessary guidance throughout the return process.
Thank you for choosing MVAutoApp.com. We appreciate your trust in our products and services.
